From owner-portmaster-users Fri Aug 25 19:18:42 1995 Received: (from majordom@localhost) by server.livingston.com (8.6.9/8.6.9) id TAA05973 for portmaster-users-outgoing; Fri, 25 Aug 1995 19:18:42 -0700 Message-Id: To: portmaster-users@livingston.com cc: herbw@wiskit.com Subject: HP PostScript Printers (was Re: Livingston's Manuals and HP printers) In-reply-to: Your message of Tue, 22 Aug 95 15:02:57 -0500. <199508222002.PAA08903@ftms.ftms.com> Date: Fri, 25 Aug 95 19:18:55 PDT From: Herb Weiner Sender: owner-portmaster-users@livingston.com Precedence: bulk Reply-To: Herb Weiner Vidiot writes: > More information has come to light about the documents produced by Livingston > and then printed on HP printers, like the 4siMX. > Don't blame Livingston if the document doesn't print, call your local HP > technical support person and complain about the printer. Send along the > PS file as proof. > BTW, a little birdie has told me that the printer was rushed to market. > I guess it needed more, and better, tests. I don't have any personal experience with the 4siMX, but this would not be the first flaky printer to come out of HP. Early HP LaserJet 4M printers produced incorrect output in a number of situations. We finally developed the following reproducable test case: %! clippath stroke 72 300 div dup scale /cw 1050 def /ch 525 def [1 3] 0 setdash 0 0 moveto 0 ch rlineto cw 0 rlineto 0 ch neg rlineto closepath stroke showpage HP knew about the bug, and had a fix, but (back in October 1993 when we reported this) had not yet incorporated the fix into the production product line. We were able to get replacement ROMs for the problem printers, but still continued to receive defective units. Sounds like compaining to HP is the correct response. Herb